*HITEC WILL BE CLOSED 5/27/24 TO OBSERVE MEMORIAL DAY*

Customer Service: M-F/ 8a-4:30p PST

(858) 748-6948 service@hitecrcd.com
(858) 748-6948 service@hitecrcd.com

Customer Service & Repair

Hitec Customer Service Center
9320 Hazard Way Suite D, 
San Diego, CA 92123

Phone: (858)748-6948
Email: service@hitecrcd.com

Business Hours: Monday - Friday 8:00AM to 4:30PM Pacific Time Zone
* Hitec RCD USA is closed on most US Holidays. 

 



Contact Information

Hitec RCD USA – 858.748.6948

  • Customer Service: ext. 308 & 302
  • Sales: ext. 302
  • Operations including A/P and A/R: ext. 310
  • Marketing: ext. 317

Hitec Commercial Solutions – 858.737.9220

  • Drone Sales: ext. 313 & 315
  • Actuator Sales: ext. 315 & 306
  • Operations including A/P and A/R: ext. 310
  • Marketing: ext. 317

 


 

Custom Service & Repair 

If you have questions regarding the usage or service of Hitec or Multiplex products please contact our customer service department. To provide the best possible service, please have your product available during your call.

 

For service or repair of your Hitec products follow the instructions below:

Print the Hitec Service Form

  • Fill it out in its entirety, being as comprehensive as possible. 
  • Package your return just as it was packed when you purchased it.
  • Include with it: The return form and, if claiming warranty work, your receipt showing date of purchase
  • Ship your return, using a prepaid, traceable method to:

    Hitec Customer Service Center
     9320 Hazard Way Suite D, 
     San Diego, CA 92123

  • Once received, if an email address is provided, we will email a shipment notification with a reference number. Use this number when referring to your repair. If you do not receive an email notification within 10 working days from the day you shipped your return, you may want to contact the service department.
  • Our goal is to ship your repair back out within 7-10 business days from the day we get it. Unfortunately we cannot always accomplish this due to seasonal fluctuations in our workload. You can always contact our service department at service@hitecrcd.com or call (858) 748-6948 to find out just how long the current turnaround time is. 
  • If you are from a country that is outside North and South America, please contact the Hitec distributor in your country for service. 
  • Hitec is not responsible for any customs duties or freight costs incurred when shipping product in for repair. All C.O.D. packages will be refused.