Warranties, Service & Repairs

2 YEAR SERVO WARRANTY
For a period of two years or from the date of purchase, HITEC RCD USA, INC. shall REPAIR OR REPLACE, at HITEC RCD USA, INC. option, defective equipment covered by this warranty, otherwise the purchaser and/or consumer is responsible for any charges for the repair or replacement of the product. Hitec's servo warranty is only valid for servos used in hobby-based applications only. This warranty is not valid if the servo was at any time used in a commercial and/or industrial application. If you have any concern that your servo is not covered based on application, please contact our service center directly before shipping us any items.

1 YEAR CHARGER WARRANTY
For a period of one year or from the date of purchase, HITEC RCD USA, INC. shall REPAIR OR REPLACE, at HITEC RCD USA, INC. option, defective equipment covered by this warranty, otherwise the purchaser and/or consumer is responsible for any charges for the repair or replacement of the product.

Both servo and charger warranties do not cover cosmetic damages and damages due to acts of God, accident, misuse, abuse, negligence, improper installation, or damages caused by alterations by unauthorized persons or entities. These warranties only apply to the original purchaser of HITEC RCD USA, INC. products purchased and use of the products in the United States of America. Batteries, plastic cases and gears are not covered by these warranties.

BOTH SERVO AND CHARGER WARRANTIES ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WHETHER EXPRESS OR IMPLIED. REPAIR OR REPLACEMENT AS PROVIDED UNDER THESE WARRANTIES ARE THE EXCLUSIVE REMEDY. HITEC RCD, INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY RELATING TO THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THESE PRODUCTS IS LIMITED IN DURATION TO THE DURATION OF THESE WARRANTIES.

Customer Service and Repair Questions: If you have questions regarding the usage or service of Hitec products, please contact our Customer Service Center. To provide the best possible service, please have your product available during your call.

For service or repair of your Hitec products follow the instructions below:

DOWNLOAD & Print the Hitec Service Request Form

• Fill it out in its entirety, being as comprehensive as possible.
• Package your return just as it was packed when you purchased it.
• Include with it: The return form and, if claiming warranty work, your receipt showing date of purchase

Ship your return, using a prepaid, traceable method to our new address:

Hitec Customer Service Center
9320 Hazard Way, Suite D
San Diego CA, 92123

• Once received, if an email address is provided, we will email a shipment notification with a reference number. Use this number when referring to your repair. If you do not receive an email notification within 10 working days from the day you shipped your return, you may want to contact the service department.
  
• Our goal is to ship your repair back out within 7-10 business days from the day we get it. Unfortunately, we cannot always accomplish this due to seasonal fluctuations in our workload. You can always contact our service department at service@hitecrcd.com or call (858) 748-6948 to find out just how long the current turnaround time is.
  
• If you are from a country that is outside North America, please contact the Hitec Distributor in your country for service.
• Hitec is not responsible for any customs duties or freight costs incurred when shipping product in for repair. All C.O.D. packages will be refused.