Customer Support

Hitec RCD USA is known throughout the hobby industry for providing the highest level of service and support for our products. This means support for both customers and dealers over the phone, email, social channels and community events throughout the United States. Hitec help is just a quick phone call or click away!

When you equip your models with Hitec servos, you invest in top-of-the-line quality and engineering backed by our 2-year warranty. Our dedication to you and your passion for the hobby is paramount to our mission as a premier leader in servo manufacturing.

Simultaneously, Hitec understands the importance of having a safe and reliable battery charger. Whether you're using a Hitec charger on your work bench our out in the field, rest assured your new investment is always supported by our 1-year warranty. 

Here you'll find details on how to submit your servos and chargers for service or repair to our Customer Service Center. Don't forget to include the SERVICE REQUEST form when mailing in your items!

Do you have questions about a product, need help placing an order online or curious about the status of an order? Hitec sales and support is here to help! Here's some helpful information to ensure you're satisfied with your online shopping experience.

Our servo programmers and chargers will periodically have software updates that require you to download for optimal functionality. Our Customer Service Center can always assist with any software issues you encounter too.

Explore our collection of current charger and servo programmer manuals. You can also find and dowload the product manuals of our legacy radio systems, recievers, speed controls, and telemetry systems here.  

With over 80 Hitec servos to choose from, we've put together a comprehensive servo chart to help narrow your search based on your application requirements.

The hobby industry is filled with like-minded individuals willing to extend a helping hand and shared experiences. Check out our list of air, surface and robotic community forums to discuss important R/C topics and build relationships with hobbyists like yourself.

Hosting a club flying event, indoor / outdoor race, or an educational robotics competition? Contact our marketing and community support reps to submit your request.